The contact center is designed for 25 operator seatplaces, the number of which is planned to increase in the future, and is capable of receiving more than 40,000 calls per day, and at peak hours - at least 4,000 calls per hour.

During the webinar, we discussed the key financial metrics of the contact center and analyzed in detail how speech analytics helps to improve them.

From April 11 to 14, 2023, the SVYAZ-2023 exhibition took place in Moscow at the Expocenter - one of the largest infocommunication events in Russia, the CIS and Eastern Europe.

The SIGURD-IT team traditionally took an active part in this event, which is significant for all specialists of the contact center industry.

SIGURD-IT specialists, together with partners from the companies Ekran and Speech Drive, held a webinar on the topic "Voice and bot: modern dialog bots – real cases and discussion of business needs."

The XIII International Contact Center Week has ended in Moscow

In September, the PROFIT Contact Day 2022 conference was held in the Republic of Kazakhstan under the slogan "Back to the Future"

Service 122, built by the specialists of STC PROTEY and SIGURD-IT

10 million appeals of St. Petersburg residents were successfully accepted and processed by the Unified Information and Reference Service

The concept of customer service by telephone originated in the 1920s, and telephone operators were the first to provide such services

For 3 years, SIGURD IT specialists have been actively working on one of the key projects for the Ministry of Internal Affairs of the Republic of Uzbekistan

On December 3, 2021, the fifth International Industry Forum on Telemedicine

GN Netcom is a world leader in the field of wireless communication technologies, whose well-known trademark is Jabra

SIGURD-IT started negotiations on the planned project "System 112" for the Bryansk Fire and Rescue Center in the winter of 2021, and in October

According to the established good tradition, the management and technical specialists of SIGURD-IT

The deployment of the 102 system continues in the Republic of Uzbekistan

One of the oldest cities in the world, Andijan, is connected to the 102 system.

A new region of the Republic of Uzbekistan, Namangan, has been successfully connected to the 102 system.

A call center for operational services in the city of Ferghana has been launched in Uzbekistan.

The largest mobile operator in the Kyrgyz Republic chooses the SIGURD contact center

SIGURD-MIND contact center for the information and reference service "122"