The system is designed to handle incoming calls according to pre-defined scenarios. The SIGURD-SB (Service Builder) platform allows you to create and modify algorithms for processing and routing incoming calls to the desired functional self-service services or specific groups of operators.

A convenient environment for designing services in the form of open-to-edit scenarios for processing phone calls written in an internal language with elements of a standard programming language makes it easy to make any changes in the system's algorithm: replace information messages, delete/add information headings, and independently form algorithms for client interaction with the system. The service creation environment allows you to fully manage a call from an external application, including managing the ability to forward a call to an external number, record a call, and switch multiple connections.

Integration with external databases via an open XML interface allows you to provide any services related to obtaining information from external sources. Thanks to this, SIGURD-SB allows you to easily create information services such as transmitting information about the account status, making payments, activating/deactivating additional services, a self-service system for subscribers, informing about approaching the shutdown threshold, and others.

Creating and playing combined phrases consisting of pre-recorded fragments of voice information and numerals, compiled by the administrator

Access to services created on the basis of SIGURD-SB by group numbers with subsequent selection of a specific service in the dial tone mode or by an individual service number

Create and edit phrases of auto

Support for multiple languages (up to 10)

Configuring voice resource connectivity at various stages of call service

Setting up and constructing a multi-level voice menu

Editing the list of services by the system administrator

Ability to route calls based on the caller's number

Graphical designer of call processing scenarios

Initiating outgoing calls

Setting up rules for filtering incoming calls (by caller number and by schedule)

Sending SMS/USSD messages

Integration with external databases via an open XML/HTML-like interface

Interaction with the billing server to request information in the database over the HTTP Protocol

Built-in support for JavaScript as a scripting language for building scripts with extended logic

Allows you to switch to a different service within the main service management node (CPE)

Implementation of distributed systems with centralized logic based on traditional or IP architecture

Connection to switching equipment according to the protocols of ACS No. 7, PRI