On April 20, 2023, Roman Potishny (Head of SIGURD IT) and Valentin Smirnov (Expert on the implementation of speech platforms) held another webinar from the series "Voice and Business".
During the webinar, we discussed the key financial metrics of the contact center and analyzed in detail how speech analytics helps to improve them.
On the record, you will learn how to use speech analytics:
• Shorten the AHT of the call
• Increase FCR
• Reduce customer churn
• Increase sales
You will also get the opportunity to calculate the ROI of the speech analytics system individually for your business and ask your questions to our expert.
During the webinar, we discussed the key financial metrics of the contact center and analyzed in detail how speech analytics helps to improve them.
On the record, you will learn how to use speech analytics:
• Shorten the AHT of the call
• Increase FCR
• Reduce customer churn
• Increase sales
You will also get the opportunity to calculate the ROI of the speech analytics system individually for your business and ask your questions to our expert.